Customer Care -DC GARMENT FACTORY

Customer Care

TERMS & CONDITIONS

 

 

DC GARMENT GENERAL TERMS AND CONDITIONS FOR ONLINE PURCHASING.

 

1. Company information

Company Name:

DC Garment AS

Registered Address:

Stjernemyrveien 36, 0673 Oslo. Norway

Telephone number:

(+47) 92222779
Available on Business Days from 10:00 AM to 6:00 PM Central European Time (CET).

Email address:

tri@dcgarment.no

Organisation number:

NO 918463585

VAT identification number:

0305931204

 

 

2. Definitions

 

For the purpose of these General Terms and Conditions, the following terms shall have the following meanings: “Business Day” means a calendar day, other than a Saturday, a Sunday or a Norwegian public holiday, on which the banks in the Norway are open for normal business.

 

“Consumer” means any natural person not acting in the course of a profession or business (consume) that enters into an Agreement with DC Garment via the our Webshop.

 

“Agreement” means any agreement with respect to orders placed for Products available on the DC Garment Webshop concluded between DC Garment and the Consumer via the DC Garment Website;

 

 “DC Garment Webshop” means the online webshop of DC Garment on the DC Garment Website. Or website that owns by DC Garment.

 

 “General Terms and Conditions” means these General Terms and Conditions of DC Garment.

 

“Intellectual Property Rights” means all existing and future intellectual property rights, subsisting anywhere in the world, whether registered or not (including but not limited to all trademark rights, trade name rights, patent rights, copyrights, database rights, design rights, and all trademarks, trade names, domain names, software, patents, works, databases, designs, models, know-how, and all rights in respect of any of the foregoing) relating to the Products and the DC Garment Website.

 

“Parties” means DC Garment and the Consumer collectively.

 

“Product” means all goods DC Garment produces and/or sells under – inter alia – the (trade) name ‘DC Garment ’ and/or ‘DC Shirts’.

 

 

3. Applicability

 

3.1.  These General Terms and Conditions apply to any Agreement (and/or changes or additions thereto) for the sale and delivery of Products concluded through the DC Garment Webshop to which DC Garment is a party and applies to the whole legal relationship between the Parties. These General Terms and Conditions also apply to and form integral part of all quotations and offers made by DC Garment and all acceptances, acknowledgements and confirmations by DC Garment of any orders made by the Consumer.

 

3.2.  By placing an order the Consumer agrees to be bound by these General Terms and Conditions.3.3.         In the event that specific Product related terms and conditions apply in addition to these General Terms and Conditions, those terms will be explicitly specified in the offer of the specific Product and in the event of contradictory terms and conditions, the Consumer may invoke the applicable condition that is most favorable to the Consumer.

 

3.4.  These General Terms and Conditions supersede any previous general terms and conditions for the sale and delivery of Products concluded through the DC Garment Webshop.

 

 

4. Offers and orders

 

4.1.  The material on the DC Garment Website is provided for general information only. Obvious errors or mistakes in the offer do not bind DC Garment.

 

4.2.   DC Garment will indicate on the DC Garment Website if an offer is of limited duration.

 

4.3.   An offer is subject to availability. If a Product is out of stock, despite appearing on the DC Garment Webshop, DC Garment may cancel a confirmed order. In such event the Consumer will be informed by email and any payments with respect to the order will be refunded.

 

 

5. The agreement

 

5.1.  Subject to the provisions of these General Terms and Conditions, the Agreement becomes effective upon acceptance of an offer and the fulfillment of the applicable conditions by the Consumer. The Consumer accepts the offer by placing an order through the DC Garment Webshop. Promptly after receiving an order, DC Garment will send an automated email confirming the receipt of the order.

 

5.2.  DC Garment may obtain information – within statutory frameworks – about the Consumer’s ability to full fill his payment obligations, as well as about facts and factors that are important for the responsible conclusion of the Agreement.

 

5.3.  DC Garment reserves the right to reject or cancel an order, without being liable for any damages or costs in (among others) the following situations:

  • The Product is not available or the Product is out of stock;
  • The order is flagged by DC Garment’s security systems as an unusual order or an order susceptible to fraud;
  • The Consumer’s billing information is not correct or not verifiable;
  • DC Garment has reason to believe the Consumer is a reseller;
  • There was an error in the price displayed on the DC Garment Website;
  • DC Garment cannot deliver to the shipping address provided by the Consumer.
  • In such event the Consumer will be informed by email and any payments with respect to the order will be refunded.

 

 

6. Prices

 

6.1.  All prices quoted on the DC Garment Website are in USD or NOK, include VAT (BTW).

 

6.2.  DC Garment reserves the right to change the prices quoted on the DC Garment Website without notice. DC Garment will not be liable to the Customer or any third party for price changes.

 

6.3.  Shipping and delivery rates are applied per order. All costs in connection with shipment import and export duties and excise, as well as all other levies or taxes imposed or levied in respect of the Product, the shipping and customs clearance shall be at the Consumer’s expense. Such costs or expenses which have been paid by DC Garment, shall be charged to the Consumer.

 

 

7. Right of withdrawal

 

7.1. The Consumer has the right to withdraw from the Agreement within 14 calendar days without giving any reason. The withdrawal period will expire after 14 calendar days from the day on which the Consumer (or a third party indicated by the Consumer other than the carrier) acquires physical possession of the ordered Product. In the event that several Products of the same order are delivered separately, the withdrawal period will expire after 14 calendar days from the day on which the Consumer (or a third party indicated by the Consumer other than the carrier) acquires physical possession of the last ordered Product.

 

7.2. To exercise the right of withdrawal, the Consumer must inform DC Garment of his decision to withdraw from the Agreement by requesting a Return Merchandise Authorization on the DC Garment Website or sending an email with an unequivocal written statement to tri@dcgarment.no within the withdrawal period. To meet the withdrawal deadline, it is sufficient for the Consumer to request a Return Merchandise Authorization or send the unequivocal statement to DC Garment before the withdrawal period has expired.

 

7.3. During the withdrawal period, the Consumer shall handle and inspect the Product and the packaging with care, in the same manner as the Consumer would be allowed to do in a retail shop. The Consumer shall only unpack or use the Product to the extent necessary to establish the nature, the characteristics and the functioning of the Product. The Consumer shall be liable for any diminished value of the Product resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the Product.

 

7.4. If the Consumer exercises its right of withdrawal, the Consumer will return the Product to DC Garment at its own risk and expense, without undue delay and in any event no later than 14 calendar days from the day on which the Consumer communicated his decision to withdraw to DC Garment. This deadline is met if the Consumer sends back the Product before the withdrawal period of 14 calendar days has expired. If the Consumer is located outside the European Union, the Consumer shall declare the returned Product as “Returns and Repairs of Norwegian Merchandise” on the customs declaration.

 

7.5. The Consumer shall return the Product with all delivered accessories and in the complete and original state and, to the extent possible, in its original packaging. The risk and the burden of proof for the correct and timely exercise of the right of withdrawal lies with the Consumer.

 

7.6. If the Consumer timely exercises its right of withdrawal, DC Garment will reimburse the relevant payments received from the Consumer, including the costs of delivery, without undue delay and in any event not later than 14 calendar days from the day on which DC Garment is informed of the Consumer’s decision to withdraw from the Agreement. DC Garment may withhold the reimbursement until DC Garment has received the Product back, or until the Consumer has supplied adequate evidence of timely having sent back the Product, whichever is earliest. DC Garment will carry out such reimbursement using the same means of payment as the Consumer used for the initial transaction, unless the Consumer has expressly agreed otherwise.

 

7.7.  Notwithstanding paragraph 7.6 above, DC Garment will not reimburse the delivery costs if the Consumer opted for a type of delivery other than the least expensive type of standard delivery.

 

7.8.  DC Garment is entitled to refuse to accept a returned Product and the reimbursement of payments if the Consumer does not comply with the instructions of this clause 7.

 

 

8. Payment by the Consumer

 

8.1. Save as otherwise provided in the Agreement or in applicable additional terms and conditions, the sums payable to ETQ will be paid by the Consumer within 14 calendar days after the conclusion of the Agreement.

 

8.2.  DC Garment does not accept any other method of payment than the payment methods indicated on the DC Garment Website. DC Garment may change these payment methods at any time. All actual costs of payment will be passed on to the Consumer.

8.3.  The Consumer has the duty to inform DC Garment of any inaccuracies in payment data provided or stated.

 

 

9. Shipping and delivery

 

9.1.  The ordered Product will be shipped to the Consumer within 1-3 Business Days after the confirmation of the order. In the event that multiple orders with the same shipping address are placed by the Consumer, these orders may be combined, unless otherwise requested by the Consumer. In such event the Products will be shipped to the Consumer within 1-3 Business Days after the last order.

 

9.2.  The shipping and delivery terms indicated in these General Terms and Conditions, on the DC Garment Website or otherwise communicated by ETQ are indicative and not guaranteed. If DC Garment is unable to meet the (estimated) shipping date, DC Garment will notify the Consumer accordingly. DC Garment shall not be liable for any damages and costs arising out or in connection with delayed delivery.

 

9.3.  DC Garment ships to shipping addresses in the countries indicated on the DC Garment Website. DC Garment will deliver the Product at the shipping address specified in the order of the Consumer.

 

9.4.  If the shipping address is located outside the European Union, the Consumer shall be responsible for assuring that the ordered Product can be lawfully imported.

 

9.5. DC Garment is authorized to engage third parties in the fulfillment of its shipping and delivery obligations under the Agreement. All shipping services used by DC Garment provide a tracking number.

 

9.6. DC Garment retains the full and unconditional ownership of the ordered Product until the Product as well as all other claims of DC Garment vis-à-vis the Consumer are paid in full. The Consumer shall in no event have a right of retention with regard to the Product. DC Garment is entitled to repossess the Product if the Consumer fails to fulfill any of its obligations under the Agreement and/or if DC Garment infers from the Consumer’s behavior or communication that the Consumer will fail to fulfill any of its obligations under the Agreement.

 

9.7.         All risks in connection with the Product shall pass to the Consumer when the Product is delivered at the shipping address specified in the order of the Consumer. If the Consumer refuses or fails to take and/or accept delivery of the ordered Product, the Consumer will be charged the actual costs of shipping the Product back to DC Garment.

 

 

10. Complaints

 

10.1.  DC Garment wishes to point out that the Consumer can rely upon the legal guarantee of conformity of goods (as stipulated in article 7:17 DCC). The Consumer is obliged to closely examine the delivered Product upon the day on which the Consumer (or a third party indicated by the Consumer other than the carrier) acquires physical possession of the Product.

 

10.2. The Consumer shall inform DC Garment of any complaints about defects and/or non-compliance with the specifications of the delivered Product, including but not limited to complaints in respect of visible defects and/or damages of the Product and/or the color of the Product. Any complaints shall be sent in writing to the following email address: tri@dcgarment.no The email shall contain a clear description of the complaint, the Consumer’s name, the order number included in the order confirmation and the article number of the Product and shall be sent within a reasonable time after the discovery of the defects, but in any case no later than two (2) months after the discovery of the defects.

 

10.3.  Complaints submitted to DC Garment will be replied within a period of five (5) Business Days, from the date of receipt of the complaint. The Consumer shall give DC Garment all such assistance as ETQ may require for the purpose of examining the complaint. DC Garment is only obliged to take complaints into consideration, if DC Garment is given the opportunity to verify the complaint.

 

10.4.  In the event of a timely, correct and justified complaint in accordance with this clause 10, the Consumer shall be entitled to either replacement or repair of the defective or non-conforming Product, or an appropriate credit for the purchase price of the Product.

 

10.5.  The Consumer shall return the defective or non-conforming Product in its entirety to DC Garment. The return costs are for the account of the Consumer. The defective or non-conforming Product shall become DC Garment’s property as soon as it has been replaced or credited.

 

10.6.  A complaint that does not meet the requirements set out in this clause 10, shall not be taken into consideration by DC Garment, the Product shall be deemed to have no defects and conform to the specifications and does not release the Consumer from any of its obligations under the Agreement.

 

 

11. Liability

 

11.1.  DC Garment shall in no event be liable to the Consumer for any indirect loss or damage arising out of or in connection with the Agreement, the sale of any Products by DC Garment or the use thereof by the Consumer, whether or not such damage is based on tort, product liability, guarantee, statutory duty or otherwise, unless the damage is caused by intent or willful recklessness of DC Garment.

 

11.2.  Notwithstanding anything to the contrary in the Agreement or these General Terms and Conditions, any aggregate liability of DC Garment to the Consumer arising in connection with the Agreement or these General Terms and Conditions, under any theory or ground whether in contract, tort, product liability, guarantee, statutory duty, or otherwise, shall in no event exceed the invoice value of the Product concerned (unless the damages is caused by intent or wilful recklessness by DC Garment or its managerial staff).

 

 

12. Force majeure

 

12.1.  DC Garment shall not be liable for any failure or delay in performance if such failure or delay results from interruptions in the Product’s manufacturing process or if such failure or delay is caused by force majeure, whether or not such force majeure was foreseeable at the time of the Agreement. As a result of such force majeure and/or default by one of DC Garment’s suppliers, DC Garment cannot reasonably be required to execute its obligations.

 

12.2.  In the event that, as a consequence of force majeure and/or default by one of DC Garment’s suppliers, is prevented from fulfilling its obligations to the Consumer, such obligation shall be suspended for the duration of the event of the force majeure and/or default by one of DC Garment’s suppliers, the Consumer shall not be entitled to any compensation whatsoever.

 

12.3.   In the event that the force majeure and/or default by one of DC Garments suppliers extends or reasonably expected by DC Garment to extend for a period of three (3) consecutive months, DC Garment shall be entitled to cancel the affected Agreement without any liability towards the Consumer.

 

 

13. Intellectual property rights

 

13.1.  All Intellectual Property Rights shall remain the exclusive property of DC Garment or its licensors. The Consumer acknowledges that it has no right, title or interest in, nor will it acquire or attempt to acquire any Intellectual Property Rights in its own or third parties’ name, or for its own or others’ behalf or act in any such way that may give the impression to third parties that the Consumer is proprietor of any of these Intellectual Property Rights.

 

13.2.  The Consumer shall not copy any Products or (any part of) the DC Garment Website, nor (otherwise) use any Intellectual Property Rights, without DC Garment’s prior written approval. The Consumer shall not cause or permit anything to be done, which may damage or cause detriment to the Intellectual Property Rights, including but not limited to their validity, distinctive character and/or reputation.

 

13.3.  Nothing in any Agreement and/or these General Terms and Conditions shall be construed as conferring any license or granting any rights to the Consumer regarding any Intellectual Property Rights.

 

 

14. Privacy

 

DC Garment will process personal details of the Consumer in accordance with the privacy statement published on the DC Garment Website.

 

 

15. Availability of the DC Garment webshop

 

DC Garment does not guarantee that the DC Garment Website, or any content on it, will always be available or that access will always be uninterrupted. Access to the DC Garment Website is permitted on a temporary basis. DC Garment reserves the right to suspend, withdraw, discontinue or alter all or any part of the DC Garment Website at any time as it sees fit without notice. DC Garment shall not be liable for any reason due to which the DC Garment Website is unavailable at any time or for any period.

 

 

16. Miscellaneous

 

16.1.   The invalidity or unenforceability of any provision of these General Terms and Conditions shall not affect the validity or enforceability of any other provision of these General Terms and Conditions. Any such invalid or unenforceable provision shall be replaced or be deemed to be replaced by a provision that is considered to be valid and enforceable. The interpretation of the replacing provisions shall be as close as possible to the intent of the invalid or unenforceable provision.

 

16.2.   DC Garment reserves the right to unilaterally amend these General Terms and Conditions at any time. In the event that the General Terms and Conditions have been amended, DC Garment will give a notice of this by stating on the DC Garment Website that the General Terms and Conditions have been amended, thereby indicating the date of such amendments.

 

16.3.  DC Garment may transfer, assign and/or pledge its rights and/or obligations under the Agreement to a third party. This will not affect the Consumer’s rights and obligations.

 

16.4.      The Consumer may only transfer, assign and/or pledge his/her rights and/or obligations under the Agreement to a third party upon written approval from DC Garment.

 

 

17. Governing law and jurisdiction

 

17.1.      These General Terms and Conditions and any Agreement shall be exclusively governed by and construed in accordance with the laws of Norway.

 

17.2.      The competent court in the Norway, shall have exclusive jurisdiction to settle any dispute arising out of or in connection with these General Terms and Conditions and/or any Agreement without prejudice to the right of appeal and that of appeal to the Supreme Court.